Privacy policy

Privacy Policy

Overview

At Soluma®, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with our website, we may collect certain personal information, including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information

  • Order history

  • Device and browser information

  • IP address and website usage data

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send shipping and order updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send marketing communications where permitted

Payment Information

All payments are processed securely through trusted third-party payment providers.

Soluma® does not store full payment card information on our servers.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

We may work with trusted third-party providers for services such as:

  • Payment processing

  • Shipping and fulfillment

  • Analytics

  • Marketing and advertising

  • Customer support

These providers may access limited information only as necessary to perform their services.

Data Security

We implement reasonable security measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your information

  • Correct inaccurate data

  • Request deletion of your data

  • Object to certain uses of your data

To exercise these rights, please contact us through our Contact Us page.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us through the contact form available on our Contact Us page.